Duties:

• Serves as the main contact and overall company expert for at least one continuity account, providing regular status updates, regularly touring local stores and conducting quarterly analysis to identify additional revenue opportunities
• Develops clear, concise and accurate project documents, which allow the flawless execution of in-store services
• Supports Account Managers by completing photo review, comment review and auditing submitted reports to ensure accuracy.  Follows up with field reps as needed to ensure performance meets expectations
• Analyzes and recaps reports with clients throughout service delivery in order to allow for essential, actionable feedback
• Ensures field rep coverage is obtained utilizing RMS reps as well as third party merchandisers when needed
• Answers all service questions from office staff and field reps

Requirements:

• Qualified candidates will have a bachelor’s degree in business or related field, or equivalent years of experience
• A minimum of 2-4 years previous experience working for a big box retailer in a Team Lead, ETL, Department Supervisor or equivalent role
• Strong understanding of retail best practices, procedure and systems
• Strong organizational skills coupled with the ability to manage multiple high priority initiatives simultaneously.
• Outstanding analytical abilities and a dedication to continuous improvement through technology and process are essential
• Strong business communication abilities, including written, verbal and presentation are critical to this position, in addition to being very detail oriented and possessing an expertise in Microsoft Office programs such as Word, Excel and PowerPoint

Shift: M-F 9am-5:30pm

To apply:  Email resumes to HR@rmservicing.com, reference the position title in the subject line.